COVID-19 – Online orders may experience delays of 3-5 business days before shipping as our teams adjust to the rapidly changing landscape caused by the COVID-19 pandemic.

In accordance with public social distancing recommendations, all employees capable of working remotely are doing so. When processing orders, we are being diligent with cleaning and sterilization procedures to further reduce any risks. Our order fulfillment and customer service teams are working hard to provide you with the same level of customer service despite these new obstacles.

Shipping Carrier – All domestic orders are shipped with Australia Post Expedited service. For international orders, we offer both Australia Post and DHL services. For international Australia Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For DHL shipments, DHL will be handling your parcel from door-to-door.

International Duties and Customs Fees – Note that international orders are shipped Delivery Duty Unpaid (DDU) and you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or DHL directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.

Delivery Times and Costs – Below you will find a breakdown of estimated shipping times and shipping and handling costs. Keep in mind that these time estimates do not include order processing times, nor do they include potential international customs delays. Shipping and handling costs depend on the order value and the requested shipping destination. All shipping options are trackable. International shipping options include Tracked Packet International (where available), International Expresspost and International Standard.

Australia – Domestic Parcels – Delivery standards (Trackable, 2-7 Business Days)
Order Subtotal (AUD)Cost (AUD)
$1.00 - $99.99                                             $13 
$100.00 – $399.99                                             $10
$400.00 and above FREE
AustraliaDomestic Parcels  Express Post (Trackable, 2-3 Business Days)
Order Subtotal (CAD)Cost (CAD)
$1.00 – $99.99$15
$100.00 – $399.99$20
$400.00 and above$25
International –International delivery – Standard (Trackable, 3-7 Business Days)
Order Subtotal (AUD)Cost (AUD)
$1.00 – $99.99$30
$100.00 – $399.99$40
$400.00 and above$50

International –International delivery – Express (Trackable, 2-6 Business Days)
Order Subtotal (AUD)Cost (AUD)
$1.00 – $199.99$40
$200.00 – $499.99$50
$500.00 and above$60


International –International delivery – Express (Trackable, 2-6 Business Days)
Order Subtotal (AUD)Cost (AUD)
$1.00 – $199.99$40
$200.00 – $499.99$50
$500.00 and above$60


International –International delivery –DHL Express (Trackable, 2-3 Business Days)
Order Subtotal (AUD)Cost (AUD)
$1.00 – $199.99$80
$200.00 – $499.99$90
$500.00 and above$100